An EV installation is a sequence of decisions and handoffs. Spark Plug brings assessment, quotes, installation milestones, and maintenance into a connected product experience.
I am defining one shared project model with three coordinated surfaces: the customer portal, Fleet Operations, and Field Service. The customer experience leads the work, with the operational surfaces planned around the same project information.
Customers, fleet operators, and service crews need different views of the same project. When documents, schedules, quotes, and service updates live in separate systems, customers lose visibility and teams spend time translating status.
How might one project stay understandable across every handoff?
A consistent sequence—assess, design, permit, install, commission, maintain—gives customers a useful picture of where the project stands.
Assessment, photo upload, quote review, and service requests are presented as customer tasks. Internal operational detail belongs with the teams responsible for it.
Residential, commercial, fleet, and public-charging needs share information while retaining workflows suited to each user.
New interface study · Illustrative content · Proposed design, not a shipped screen.
Customer experience in progress
The customer journey covers 13 screens, including onboarding, dashboard, assessment, photo upload, quotes, maintenance, charger discovery, and charging-session completion. The customer application and foundational system are in progress; Fleet Operations and Field Service are planned extensions.
Shared information does not require identical interfaces. A connected product can support each person’s responsibilities while keeping everyone oriented around the same project.
